Hospitality Operation Management Essay Example for Free

Hospitality Operation Management Essay Executive Summary This report is based on the findings from Tripadvisor that aimed to examine theissues of in Bella Vista Hotel and Resort Langkawi and provided therecommendations for improving housekeeping management in the futureexpansion. The findings in this report are according to the comments fromguests who had been staying in Bella Vista Hotel and Resort previously and makethe judgments on those serious issues in this particular hotel. The studyconfirmed the existing of inappropriate hotel housekeeping operation andmanagement would strongly influence the image of hotel and lead this hoteltowards low revenue. This report discusses on four issues of Bella Vista Hoteland Resort which are room hygiene and cleanliness concerns, inappropriatemaintenance, bathroom and amenities as well as inconsistent manpowermanagement and other service. Because of the massive growth of travelers around the world, the guests‟ perception to the hotel rooms have been shifted differently compared the past. Hotel guests are looking forward a comfortableroom and proper hotel management when they are staying in particular hotel toincrease the satisfaction of guests. It is shown that the comments from hotelguests are effective means of evaluating the issues of Bella Vista Hotel andResort and the application of recommendations are highlighted. Introduction to assignment objectives Hospitality environment has always played a key role in the tourism and hotelculture. Lodging or Accommodation with service is the center of any hotel in theworld, but recently, it has been facing many problems. Society nowadays shiftsthe concerns from traditional style with high-class service and room amenities tothe flexibly modern way of saving money or budget oriented style due to thechanges of preferences, economic crisis and other external factors. Guestsbecome smarter and pickier when they choose the hotel to stay. The hotelsattempting to succeed have to forecast what the new trend is. And they alsoshould consider of combining two elements of luxury and budget in one coreproduct   room (Power, 2005).Malaysia is early named as one of the most popular tourist destinationsworldwide. With its significant hot spots, especially in island areas, tourists areincreasingly coming to Malaysia and enjoying their trip with affordable price.Langkawi islands (Malaysia) and its hotels serve a thousand of tourists annually,which means to sustain the quality and quantity, the hotels in this isolated islandput as much effort as possible. With the combination of the custom ers‟  expectation factors such as low rate and high quality in service, the frequency of guests‟ returns inclines tremendously in Langkawi. However, in an isolated area with many issues can be happened, and to solve the problems, it could beanalyzed critically and particularly.

Emergency Room Overutilization Essay -- Emergency Room Misuse

Emergency room over utilization is one of the leading causes of today’s ever increasing healthcare costs. The majority of the patients seen in emergency rooms across the nation are Medicaid recipients, for non-emergent reasons. The federal government initiated Medicaid Managed Care programs to offer better healthcare delivery, adequately compensate providers and reduce healthcare costs. Has Medicaid Managed Care addressed the issues and solved the problem? The answer is ‘Yes’ and ‘No’. Throughout the early 1980’s and 1990’s the Federal Medicaid program was challenged by rapidly rising Medicaid program costs and an increasing number of uninsured population. One of the primary reasons for the overall increase in healthcare costs is the over utilization of hospital emergency rooms. This is a direct result of not having a primary care physician and/or family doctor who is the main source of healthcare delivery for an individual and/or entire family The traditional Medicaid program does not offer, or require, recipients to choose a primary care physician like, its counterpart, Medicare. Medicare still operates under the traditional fee-for-service methodology and does not require beneficiaries to identify and primary provider as well as having direct access to specialty services. This allows a cost sharing approach which results in higher out-of-pocket expenses and does not cover drug or prescription benefits. In an effort to offer better healthcare services and access as well as reduce costs the federal government allowed the States to turn to managed care and proposed a mandatory statewide implementation for the Medicaid population. In order to make major changes like these, states have to request waivers of Medicaid regulatio... ...sive.(Practice Trends)." Clinical Psychiatry News 33.2 (Feb 2005): 88(1). Academic OneFile. Thomson Gale. University of Phoenix. Retrieved February 25, 2013 from: . 5. Roohan, Patrick J., Anarella, Joseph P., & Gesten, Foster C. (July-August 2004) Quality oversight and improvement in Medicaid managed care.(Quality Assurance Reporting Requirements ). In Journal of Public Health Management and Practice, 10, p321(9). 6. Wang, Cheng, Villar, Maria Elena, Mulligan, Deborah A., & Hansen, Toran. (Nov 2005) Cost and utilization analysis of a Pediatric Emergency Department Diversion Project. In Pediatrics, 116, p1075(5). Retrieved July 11, 2013, from InfoTrac OneFile via Thomson Gale:

Tragedy of Romeo and Juliet

Romeo and juliet essay : who plays a tragedy Romeo and Juliet: Who is Responsible for the Tragedy? Does Fate play a role? Who is responsible? This question is always asked of any conflict, and usually no one wants to admit that it was his or her fault. It then must be determined what the conflict was, who is responsible, and to what extent. Shakespeare’s, Romeo and Juliet, is based on a conflict. In Romeo and Juliet the conflict turns into a tragedy. Now that we know what the conflict was, which is a tragedy, the next step is to determine what a tragedy is?A tragedy is a conflict that ends up with something very sad happening. In Romeo and Juliet, the tragedy, is that both of these lovers kill themselves, to join the other in death. â€Å"For never was a story of more woe Than this of Juliet and her Romeo† (5,3,309-310). The next step in the problem solving process is to assess who is to blame for the tragedy. To do this we must first determine the different types of ro les played in a conflict. There are 5 main roles; there is cause, an instigator, retaliator, passivist, and moderator.The first is the cause, which can be a person or thing, that starts everything, and sometimes people don’t even realize that they are playing this part. In Romeo and Juliet, one of the causes is the ancient feud between the families. Tybalt says â€Å"What, drawn and talk of peace? I hate the word, as I hate hell, all Montagues and thee. † (1. 1. 61-62) The second is the instigator, who is usually very mean, and something that they do or say, is usually the cause of conflict. What this person does or says is meant to provoke someone.Tybalt says to Romeo â€Å"Romeo, the love I bear thee can afford No better term than this: thou art a villain. †(3. 1. 53,54). These words are designed to provoke Romeo to fight. The third role, is that of the retaliator, who responds to the provocative nature of the instigator. Mercutio says to Tybalt â€Å"Consort ? What, dost thou make us minstrels? And thou make minstrels of us, look to hear nothing but discords. Here’s my fiddlestick, here’s that shall make you dance†(3. 1. 40-43) in retaliation to a verbal jab made by Tybalt. The fourth is the passivist, who does nothing to hinder or help in the conflict.Usually someone who hasn’t decided who is right and hasn’t picked a side. The fifth is the moderator, who is trying to prevent or stop the conflict from happening. Benvolio is trying to prevent a fight when he says â€Å"I pray thee, good Mercutio, let’s retire: The day is hot, the Capels are abroad, An if we meet we shall not escape a brawl, For now, these hot days, is the mad blood stirring. † Now that we have determined the roles played in a conflict, it makes the next step, of determining who is responsible, and to what extent easier. Shakespeare wrote this tragedy with a lot of complexity to it.I know this because each of the people inv olved play more than one role throughout the play. First the Ancient Grudge, is a cause of fighting between the families. It has played a major role in the development of hatred in some of the people, for instance, Tybalt has picked up a hatred for the Montagues, from his Uncle Old Capulet. This Ancient Grudge has caused two brawls previous to the one we see at the start of the play. Prince says â€Å"Three civil brawls, bred of an airy word, By thee, old Capulet, and Montague, Have thrice disturbed the quiet of our streets. †(1. 1. 1-83) By this speech we learn of the nature of the ancient grudge. I believe that the ancient grudge is to be blamed for quite a bit of the tragedy, seeing as none of the fighting would have happened if there was no grudge, and Romeo would have been allowed to marry Juliet, without the secrecy. Second Tybalt is to be blamed for most of the tragedy, because he started the first fight on the street. He also started the fight on the beach. He killed Mercutio, which caused Romeo to retaliate and kill him. Throughout the play Tybalt is always the instigator, he is always looking for a fight.He says himself that he hates peace â€Å"What, drawn and talk of peace? I hate the word, as I hate hell, all Montagues, and thee. †(1. 1. 61,62) Romeo played an important role in the tragedy, but should not be blamed for any of the tragedy. He played the role of a Moderator, most of the time, like when he was on the beach and Tybalt challenged him to fight he says â€Å"Tybalt, the reason that I have to love thee Doth much excuse the appertaining rage to such a greeting. Villain am I none; Therefore farewell, I see thou knowest me not. †(3. 1. 5-58) He also plays the role of the retaliator when Tybalt kills Mercutio. Romeo goes after Tybalt to avenge Mercutio’s death. Romeo says â€Å"for Mercutio’s soul is but a little way above our heads, staying for thine to keep him Company: Either thou or I, or both must go w ith him. †(3. 1. 117-120) so in this sense Romeo’s only fault was that he killed Tybalt, but Tybalt had tried to kill him, and had killed Mercutio, so Romeo should not be blamed. Mercutio’s is but, a very little bit to blame, for his own death, which made Romeo kill Tybalt, and then get Banished for that crime.Mercutio wasn’t going looking for a fight, But he wasn’t looking not to fight either. When Tybalt, comes and wants to fight, so Mercutio responds by challenging him to a fight as well. Mercutio says, â€Å"Here’s my fiddlestick, here’s that shall make you dance. †(3. 1. 41,42) We also learn that he is very proud. â€Å"Men’s eyes were made to look, and let them gaze; I will not budge for no man’s pleasure, I. †(3. 1. 47,48) From these passages, from the book, I have decided that Mercutio played the role of the retaliator.Therefore his fault is only in that of Tybalt’s, so that he should only be slightly blamed. Benvolio’s Role in this conflict was nothing but as a passivist/moderator. I came to this conclusion when he says things like â€Å"I pray thee, good Mercutio, let’s retire: The day is hot, the Capels are abroad, And if we meet we shall not escape a brawl† And â€Å"We talk here in the public haunt of men: Either withdraw unto some private place, or Reason coldly of your grievances, Or else depart; here all eyes gaze on us. †(3. 1. 43-46) By these speeches he is always trying to prevent or postpone the fight.In this case Benvolio is not to blame at all, but rather should be commended for his attempts for peace. Friar Lawerence is to be blamed also, for he had great idea’s of peace after he married Juliet to Romeo. He validated the marriage of these two people, because of his ideas, and he didn’t do the right thing, which would be to tell the parents, and make them see that Romeo and Juliet were really in love. And to let the parents decide what would be best. He messed that up, and then he messed up some more, when he helped Juliet to deceive her parents, by faking her death.He continues to screw up to protect his original mistake of marrying Romeo and Juliet. Juliet’s Parents also contributed by forcing her to marry Paris, and this forced her to fake her death, to get out of her marriage, and to get to Romeo. They were unaware of her previous marriage, so it is not really their fault. After determining this, there is still some confusion over the fault of some people, so that we have to look upon another factor, which may make things a little clearer. That factor is fate. Before determining what role fate played we must first determine the meaning of fate.Fate stems from the Ancient Greek Mythologies, when there were three female goddesses, who were believed to spin a thread that was your life, and they would shake it, to shake up your life. It was also believed that the Fates were in charge of when you died and when you did die, they cut the thread. To make that more clear, Fate, is when something happens or is going to happen, and you have no control over it. It tells us right in the prologue that Romeo and Juliet’s love is fated â€Å"A pair of star-crossed lovers take their life. I don’t really believe in fate, but in this fictional tragedy, fate was an excellent choice to explain some of the things that happened. In conclusion this exciting tragic romance, has utilized a intricate web, in the responsibility for the tragedy, so that no one can be held entirely responsible, and no one is left without a part in tragedy. The way that Shakespeare makes a person play more than one of the basic roles, throughout the conflict, is a stunning way to spark interest, because people are confused by a sudden change of attitude or character. This process leaves the audience, trying to understand, so they become intrigued.

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